Software & Support

Field software, setup guides, troubleshooting, and expert technical support for all Spherefix products.

Support Channels

Email Support

Send detailed technical questions to our support team. We respond within 24 hours with step-by-step guidance. Best for configuration and setup questions.

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WhatsApp Support

For urgent field issues, our team is available via WhatsApp. Send a message with a photo or video of the issue and we'll help you resolve it quickly.

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On-Site Support

For Nigerian clients on large projects, we can arrange on-site setup assistance and operator training. Contact us to discuss availability and scheduling.

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Field Software

Spherefix receivers work with industry-standard field software. Below are the main applications supported.

SurveyField

Spherefix's native field collection software. Pre-installed on all Spherefix data controllers. Supports RTK, static, fast-static, and network RTK modes.

Pre-installed

Trimble Access

Compatible with all SP-series receivers over Bluetooth. Industry-standard workflow for topographic surveys, road design, and stakeout.

3rd Party

SOUTH NovAtel

Full support for SOUTH survey workflows and TRANSEOT / SOUTH radio protocols. Compatible with all Spherefix data radio configurations.

3rd Party

Firmware Updates

Genuine Spherefix firmware updates are provided free of charge to all customers. Updates add new GNSS signals, improve accuracy, and fix field issues.

Free

Getting Started Guides

Step-by-step guides for setting up and using your Spherefix system. All guides available as PDF — contact us to request.

Initial Setup & Pairing

Power on, controller pairing via Bluetooth, project creation in SurveyField.

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RTK Base & Rover Setup

Configure a base station, set rover radio link, verify RTK fix.

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Network RTK (NTRIP)

Connect to an NTRIP caster via 4G for network-based RTK corrections.

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AR Stakeout (SP30/SP30Pro/SP30Se)

Enable the AR camera overlay and stake out design points visually.

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Laser Ranging (SP30)

Activate the laser module, measure distance and 3D coordinates to offset points.

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Data Export & Transfer

Export survey data in common formats (DXF, CSV, SHP) and transfer to office software.

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Frequently Asked Questions

What is RTK and how accurate is it?

RTK (Real-Time Kinematic) is a technique that uses GNSS satellite signals plus real-time correction data from a base station to achieve centimeter-level accuracy. All Spherefix receivers achieve ±8mm horizontal RTK accuracy — suitable for cadastral surveys, construction setout, and topographic mapping.

Do I need a second receiver as a base station?

Not necessarily. You can use Network RTK (NTRIP) via the built-in 4G modem to get corrections from an online correction service — no physical base needed. Alternatively, you can set up one SP-series receiver as a base and others as rovers using the built-in radio link. For the SP30Se, the 5W radio covers up to 16km, so one base station supports a very large area.

What warranty do Spherefix products come with?

All Spherefix products supplied by Global Spectrum Limited carry the manufacturer's standard warranty. Contact us for current warranty terms, which cover manufacturing defects and hardware failures under normal use conditions. Our team provides after-sales service and warranty claims processing in Nigeria.

How does the IMU tilt compensation work?

All SP-series receivers include an inertial measurement unit (IMU) that measures the pole inclination angle. When you tilt the survey pole (up to 60°), the receiver compensates automatically to compute the true ground point position. Accuracy remains under 2cm even at full 60° inclination — meaning you can measure points in difficult locations without standing the pole perfectly vertical.

What's the difference between SP30, SP30Pro, and SP30Se?

All three share the same high-performance SP30 platform with 1408-channel GNSS and 24h+ battery. The SP30 adds an AR camera and laser ranging module. The SP30Pro replaces the standard camera with a dual IS (Image Stabilization) camera system for shake-free imagery. The SP30Se focuses on maximum radio range — 5W radio, 16km RTK link — for wide-area operations. See our full comparison table for a detailed breakdown.

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